An OmniStudio Developer needs to explain the upgrade process for OmniStudio components when using the...

The verified answer is C. The selected answer in the PDF appears to be wrong. For OmniStudio managed package runtime, upgrades are package-based and can require installing the newer managed package version. Salesforce documentation for installing or upgrading the OmniStudio package says to install the latest OmniStudio managed package by going to OmniStudio Managed Package Releases and using the installation URL. That is different from standard runtime behavior, where functionality is more directly tied to Salesforce platform releases. Option D incorrectly treats managed package runtime as automatically upgraded only through seasonal Salesforce releases. Option A is wrong because a support case is not the normal upgrade mechanism. Option B overstates the process; deactivating all components is not the defining characteristic.

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