You notice an authentication failure entry for the DR user in the ITALog.

When an authentication failure for the DR user is noticed in the ITALog, the correct process to fix this error involves two steps. First, you need to update the password for the DR user. This is done through the PrivateArk Client by navigating to Tools > Administrative Tools > Users and Groups > DR User > Update > Authentication > Update Password. After updating the password, the next step is to create a new credential file on the DR Vault using the CreateCredFile utility with the newly set password. This ensures that the DR Vault has the updated credentials necessary for the DR user to authenticate successfully12.

References:

CyberArk’s official documentation on troubleshooting authentication issues, which includes steps on updating user passwords and creating new credential files1.

Community discussions and support articles on resolving DR user authentication failures, which provide practical insights and recommended actions2