A business process model uses swimlanes to represent different roles, departments, or systems involved in a process. Hand-offs occur when responsibility for a task is transferred from one role or department to another.
Key Considerations:
Process Flow Lines Crossing Each Other: Crossing lines do not indicate hand-offs; they simply show the sequence of tasks.
Decision Point: A decision point represents a choice or branching in the process, not a transfer of responsibility.
Task Spanning Multiple Swimlanes: A single task spanning multiple swimlanes is uncommon and does not represent a hand-off.
Process Flow Crossing Swimlanes: When a process flow crosses from one swimlane to another, it indicates that responsibility for the task has been handed off to a different role or department.
Evaluation of Each Option:
A. By process flow lines crossing each other:Crossing lines are unrelated to hand-offs and may simply indicate parallel tasks.Conclusion: This is not correct .
B. By a decision point:Decision points represent choices or conditions, not transfers of responsibility.Conclusion: This is not correct .
C. By a task spanning multiple swimlanes:Tasks typically belong to a single swimlane, so this is not a valid representation of hand-offs.Conclusion: This is not correct .
D. By the process flow crossing from one swimlane to another:This accurately represents a hand-off, as it shows the transfer of responsibility between roles or departments.Conclusion: This is correct .
Final Recommendation:
Hand-offs are represented:
D. By the process flow crossing from one swimlane to another.
