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What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue...

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What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

A.

Skill desire to use

B.

Interaction’s time in queue

C.

Skill proficiency

D.

Cost

Genesys PC-CIC-Core View All Questions

Genesys PC-CIC-Core Summary

  • Vendor: Genesys
  • Product: PC-CIC-Core
  • Update on: Aug 1, 2025
  • Questions: 60
Price: $52.5  $149.99
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TESTED 01 Aug 2025