You are an IC administrator for a large international company based in Indianapolis, IN.

Genesys PC-CIC-Core Question Answer

You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.

What is the best way to help Matt get his Interaction Client configured correctly?

Take a trip to Minneapolis and configure Matt's Interaction Client.

Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.

Create a new Client Configuration template specifically for Matt and assign it to him.

Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.

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Genesys PC-CIC-Core Summary

Vendor: Genesys
Product: PC-CIC-Core
Update on: Aug 1, 2025
Questions: 60

Price: $52.5 ~~$149.99~~

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You are an IC administrator for a large international company based in Indianapolis, IN.

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