Consider the following scenario: A customer files a fraud complaint.

Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.

The customer service agent may request additional information form the customer

The merchant is notified and given 15 days to dispute the fraud claim

If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account

If the fraud claim is rejected, the customer is notified and given 15 days to respond

Select the case life cycle design that follows the quidelines for identifying and naming stages.