In a Customer Service Case Type, customers can indicate interest in filling out a survey...

Comprehensive and Detailed Explanation From Exact Extract:

This question tests stage configuration for conditional skipping.

A: Incorrect. “Never skip” prevents automatic resolution when the customer declines. Extract: Pega Academy, Case Management – Stages: “Stages can be configured to skip based on conditions.”

B: Incorrect. Process-level conditions don’t control stage entry; stage conditions do. Extract: Pega Academy, Process Design: “Processes execute within stages, but stage entry is controlled by stage conditions.”

C: Correct. A skip condition on the Customer Survey Stage (e.g., survey interest = false) resolves the case. Extract: Pega Academy, Case Management – Stages: “A stage can be configured to skip with a custom condition, resolving the case if the condition is met.”