Javi is a Pega Business Architect working on a project redesigning a fraud resolution process.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests BA skills.

A: Incorrect. Change management is broader, not specific to stakeholder persuasion. Extract: Pega Academy, Business Architect Role: “Change management supports adoption, not direct persuasion.”

B: Correct. Communication and facilitation persuade stakeholders. Extract: Pega Academy, Business Architect Role: “BAs use communication and facilitation to align stakeholders on solutions.”

C: Incorrect. Process Design is technical, not persuasive. Extract: Pega Academy, Process Design: “Process Design configures workflows, not stakeholder alignment.”