What type of Step typically requires contextual instructions?

Comprehensive and Detailed Explanation From Exact Extract:

This question tests step instructions.

A: Correct. Collect Information needs user guidance. Extract: Pega Academy, Process Design: “Collect Information steps require instructions for user input.”

B: Incorrect. Send Email is automated. Extract: Pega Academy, Process Design: “Send Email steps are system-driven.”

C: Incorrect. Create Case is automated. Extract: Pega Academy, Process Design: “Create Case steps execute automatically.”