U+ Bank is facing an unforeseen technical issue with its customer care system.

Priority Communication:Priority communications are used for urgent and important messages that need to reach all customers immediately. Configuring this type of outbound interaction ensures that the temporary contact details are promptly communicated to all customers.

Configuration Steps:

Define the priority communication in the outbound strategy.

Ensure that the message content is clear and concise.

Schedule the communication to be sent out immediately to all customers.

References:Pega Academy courses on Outbound Campaign Management explain the different types of outbound interactions, including priority communications, and their appropriate use cases.