You are working on an insurance claims application that receives claims through email.

You are working on an insurance claims application that receives claims through email. The company receives 500 emails per hour. the insurance company promises a 24-hour response time to receives and verify the clain. After the claim is verified. The system automatically responds with email containing the claim ID.

The application is developed in the Pega cloud environment. The production environment is currently running on premises.

What is your recommendation to ensure that insurance company can meet the 24-hour response time requirement for claims submitted by email?