Apartment tenants submit maintenance requests that specify their name, address, request type, and description of...

To identify duplicate maintenance requests from the same address, you need to configure the apartment address and the tenant name as basic conditions on the Search duplicate cases step. Basic conditions are fields that must match exactly for cases to be considered duplicates. The request type is not relevant for identifying duplicates, and weighted conditions are used for fields that may have similar but not exact values. References: https://docs-previous.pega.com/case-management/87/searching-duplicate-cases