The number of customers who receive more than one action is displayed
The number of customers who receive an action more than once is displayed
The number of customers who receive a particular action as the top action is displayed
The number of times an action was presented to customers is displayed
C
Understanding Audience Simulation with Engagement Policy and Arbitration:
When the simulation scope includes both engagement policy and arbitration, it evaluates which actions are top actions for customers.
Arbitration involves prioritizing actions based on factors like business value, customer propensity, and other criteria.
Interpreting Simulation Results:
The results show the number of customers who receive each action as their top action after considering engagement policies and arbitration.
Detailed Explanation:
Engagement policies filter out actions that do not meet eligibility, applicability, or suitability criteria.
Arbitration ranks the remaining actions, and the simulation identifies the top-ranked action for each customer.
Verification from Pega Documentation:
Pega documentation states that audience simulations with engagement policy and arbitration scope display the top actions received by customers.
