MyCo, a telecom company, has a new requirement to track customer responses over a period...

Interaction History Summary - This rule aggregates data like customer responses, action outcomes, and interactions over a set time period.

Steps to Create the Rule:

In Dev Studio, go to Configure -> Decisioning -> Decisions -> Data Sources -> Interaction History Summaries.

Create a new summary rule.

Set the time period to 20 days.

Define the interaction data to be tracked (e.g., accepts, rejects).

Benefits - Enables precise tracking of customer engagement and responses, facilitating better decision strategies based on historical data.