Reference module: Essentials of always-on outbound.

 Understanding Customer Events:

Customer events are interactions triggered by specific actions or behaviors of the customer.

In this case, an incomplete transaction due to a slow internet connection is an event that prompts further action.

 Email with Link to Continue Transaction:

Sending an email with a link to continue an incomplete transaction is a response to a customer event.

This type of communication is designed to help the customer complete their intended action, improving user experience.

 Verification:

The documentation categorizes interactions like these as customer events.