U+ Bank currently uses Next-Best-Action Designer to manage 1:1 customer engagement in the web channel.

[Reference: Pega-Customer-Decision-Hub-User-Guide-87.pdf, section on enabling channels .,  Configuring Arbitration for Email Actions:, Arbitration rules determine the prioritization of actions in the Next-Best-Action framework., Navigate to the Arbitration tab in the Next-Best-Action Designer., Configure the arbitration settings to boost the prioritization of actions intended for email., This step ensures that email actions are given appropriate weight and are more likely to be selected for delivery via the email channel., Reference: Pega-Customer-Decision-Hub-User-Guide-87.pdf, section on configuring arbitration ., ]