A company processes a large volume of customer service requests daily.

A company processes a large volume of customer service requests daily. The company manages customer service requests through a combination of email, a CRM system, and manual processes.

The company requires streamlined customer service operations. The improved processes must provide the following solution;

• Reduce response times.

• Improve customer satisfaction.

• Include the use of Al to prioritize cases based on specific keywords used by the customer.

You need to design a solution that includes Al Builder. Which feature should you use in addition to Al 8uilder?