A customer service manager runs a call center and support portal for customers seeking assistance.

A customer service manager runs a call center and support portal for customers seeking assistance.

The customer service manager learns customers are unhappy with support by reading reviews online, which has become a time-consuming task.

The customer service manager has the following requirements:

• Any negative reviews are automatically identified.

• Any negative review should generate an email notification to the customer service manager.

You need to identify the components to create a solution.

What should you identify to meet the requirements? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.