SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE...

Salesforce Platform-App-Builder Question Answer

SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE PHONE. WHAT FEATURE CAN AN APP BUILDER USE TO HELP AGENTS MEET THIS REQUIREMENT?

Include Surveys as a Case related list

Case Validation Rules

Add Path to the top of the Case layout

Guided Action Flows on the record page

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Product: Platform-App-Builder
Update on: Oct 30, 2025
Questions: 311

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SERVICE AGENTS ARE REQUIRED TO CONFIRM A USER IDENTITY BEFORE PROVIDING SUPPORT INFORMATION OVER THE...

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