The correct answer is C – Ask the team to collaboratively work out a solution. Agile teams are self-organizing, and problem-solving is most effective when handled collaboratively. The Scrum Master’s role is to facilitate discussions and remove impediments—not to impose solutions.
From the PMI Agile Practice Guide:
“Problem detection and resolution is a continuous process. Agile teams regularly identify and resolve problems as part of the team’s responsibility. The Scrum Master supports the team by facilitating resolution discussions rather than solving problems directly.”
(PMI Agile Practice Guide, Section 6.5 – Problem Detection and Resolution)
Mike Griffiths states:
“When technical challenges arise, the team should collaborate to assess the issue and determine the best course of action. The Scrum Master enables this by fostering open communication and guiding the team through the problem-solving process.”
(Mike Griffiths, PMI-ACP Exam Prep, Chapter 6 – Problem Detection and Resolution)
Incorrect options:
A delays resolution and pushes it into the future unnecessarily.
B undermines team autonomy and ownership.
D introduces unnecessary hierarchy into team-level problem-solving.
Answer: C
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