After conducting the second retrospective with project stakeholders, the customer expresses frustration.

The correct answer is C — Work with the customer to understand which user stories will deliver the best business value, re-prioritize the backlog, and share it with the customer to provide release plans.

Agile allows for adaptive planning and continuous prioritization but also provides transparency and planning via product roadmaps and release planning. Collaborating with the customer to align on value and priorities fosters trust and offers predictability through rolling wave planning.

PMI Agile Practice Guide:

“Agile release planning provides a high-level roadmap of deliverables based on value. It enables stakeholder alignment while remaining flexible to changing priorities.”

(PMI Agile Practice Guide, Section 5.3 – Adaptive Planning and Release Planning)

Mike Griffiths:

“Agile doesn ' t reject roadmaps—it refines them iteratively. Teams work with stakeholders to determine business value and build release forecasts that evolve with each iteration.”

(PMI-ACP Exam Prep, Chapter 5 – Adaptive Planning)

Incorrect options:

A is rigid and misrepresents agile ' s balance between planning and adaptability.

B inappropriately shifts responsibility to the customer.

D is valid but lacks the engagement and re-prioritization aspect.

Answer: C

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