The correct answer is A – Use the DISC framework with each team member.
The DISC model (Dominance, Influence, Steadiness, and Conscientiousness) is a well-established behavioral assessment tool used to understand communication preferences, motivators, and individual work styles. Agile leaders may use tools like DISC to foster emotional intelligence, improve collaboration, and re-engage disengaged team members.
From the PMI Agile Practice Guide:
“Effective agile leaders understand individual team members' communication styles and motivations. Tools such as DISC or MBTI can help assess personality preferences and enable better coaching.”
(PMI Agile Practice Guide, Section 6.2 – Coaching Agile Teams)
Mike Griffiths notes:
“Behavioral models such as DISC support the development of emotionally intelligent teams. They help leaders tailor their coaching and communication approaches to individual needs.”
(Mike Griffiths, PMI-ACP Exam Prep Book, Chapter 4 – Team Performance)
Why other options are incorrect:
B (MoSCoW) is a prioritization technique, not a tool for personal engagement.
C (Hiring a SAFe coach) is overkill and not the most direct or relevant response.
D (BDUF – Big Design Up Front) is a traditional approach unrelated to team dynamics or motivation.
Answer: A
