The correct answer is D – Understand the impediments and facilitate issue resolution to enable the team to succeed.
The Agile Project Manager (or Scrum Master) acts as a servant leader by removing impediments and coaching the team toward improvement. Instead of dictating action or adjusting timeboxes, the right approach is to facilitate problem-solving and help the team meet its sprint goal.
From the PMI Agile Practice Guide:
“The Scrum Master works to remove impediments and support the team’s progress. They do not give commands but instead facilitate improvement.”
(PMI Agile Practice Guide, Section 5.2 – Roles and Responsibilities)
Mike Griffiths affirms:
“Agile leaders remove roadblocks and create an environment where the team can succeed. They support rather than direct.”
(Mike Griffiths, PMI-ACP Exam Prep Book, Chapter 6 – Problem Detection and Resolution)
Other options are inappropriate:
A is command-and-control, not servant leadership.
B violates timebox principles of Scrum.
C misplaces responsibility for testing onto customers.
Answer: D
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