The correct answer is B — Communicate this to the product owner, and offer to help facilitate discussions with the team.
Agile promotes collaboration, transparency, and continuous improvement. The agile practitioner (e.g., Scrum Master) should first address challenges at the team level. Facilitating better communication and helping the product owner articulate requirements clearly is part of fostering a high-performing team environment.
PMI Agile Practice Guide states:
“Agile practitioners serve the team by removing impediments and improving communication. When conflicts or misunderstandings occur, the practitioner should engage with team members to resolve issues collaboratively before escalating externally.”
(PMI Agile Practice Guide, Section 6.2 — Coaching the Agile Team)
Mike Griffiths further explains:
“Scrum Masters or Agile Coaches are servant-leaders. Their role includes helping product owners improve interactions and serve the development team more effectively.”
(PMI-ACP Exam Prep, Chapter 4 — Team Performance)
Other options:
A and D involve escalation without first attempting resolution.
C avoids direct action and leaves responsibility to someone else.
Answer: B
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