What agile tools can help the team address these issues?

To understand the needs of different user types, agile teams use personas and extreme characters to represent a range of users, including edge cases. According to the PMI Agile Practice Guide (Section 5.2: Requirements and Personas) and Mike Griffiths’ PMI-ACP Exam Prep Book (Chapter 6: Adaptive Planning), personas help teams build empathy and ensure that stories reflect actual user roles—not just generic assumptions.

Option D is correct: personas and extreme characters ensure inclusive and realistic story coverage.

Option A and B focus on communication and sequencing but not user diversity.

Option C (process flows) is more technical and doesn’t solve the misalignment with user perspectives.