A government agency is planning to implement a new AI-driven public service system.

The best answer is B. Creating a detailed ROI projection . PMI’s CPMAI materials place clear emphasis on developing a business case with financial justification when an AI initiative is seeking approval or funding. In the official exam outline, under Identify Business Needs and Solutions , PMI explicitly includes Determine ROI , with activities such as calculating expected benefits, estimating total cost of ownership, establishing ROI metrics, and creating cost-benefit analysis for stakeholder decision-making. It also includes Support business case creation by gathering financial data, projected benefits, and cost estimates.

That makes ROI projection the strongest method because the project manager’s stated objective is to secure funding . While better service delivery and faster response times are important mission outcomes, decision-makers typically need those outcomes translated into a justified investment case. Analyzing other agencies’ case studies can provide supporting evidence, but it does not directly quantify value for this agency. Stakeholder workshops help alignment, and a pilot program may generate proof later, but neither is the primary method for creating a formal funding justification. PMI’s framework is explicit that AI business cases should be supported by measurable projected benefits, cost analysis, and ROI-oriented reasoning, which is exactly what this option provides.