A new PMO has been started in a medium-sized retail company that has several concurrently...

The Lifecycle Management domain of PMI-PMOCP emphasizes the importance ofteam readiness and capability developmentwhen launching or scaling a PMO. For new PMO team members, especially project managers with no prior PMO experience, the PMO professional’s role is to help them align with the organizational customer focus and provide targeted coaching on managing strategic projects.

Option A highlights the need to understandcustomer needs, which is essential to deliver relevant PMO services and project outcomes aligned with stakeholder expectations. Option B reflects the vital role ofmentoring and coaching, helping project managers develop the skills and knowledge necessary for effective strategic project execution within the PMO context.

Options C and E, which stress prerequisites like extensive sector experience or high-level competencies, are less actionable and could discourage or exclude potential contributors. Option D, while useful, is more about awareness rather than direct, practical preparation.

PMI guidance and the PMI-PMOCP practice material underscore that early focus should be onpractical support and alignment to customer needs, as these lay the foundation for a high-performing PMO team.