A PMO professional received a request from a PMO leader to implement a process for...

The best answer is B because the question asks for a process to collect feedback and gather insights. PMI-PMOCP™ emphasizes structured service performance management, including defining metrics, collecting data, analyzing results, and responding through improvement actions. Option A may provide useful qualitative input, but interviewing only key customers is not enough to create a repeatable feedback process. Option C assumes feedback has already been collected and analyzed, so it is a later step. Option D may support benchmarking, but it does not fully establish the feedback management cycle. A complete PMO customer feedback process should define what will be measured, how feedback will be captured, how insights will be analyzed, and how the PMO will respond to improve services.