A PMO professional recently joined an established PMO with a customer feedback system in place.

PMI-PMOCP Governance practices emphasize the importance ofcontinuous feedback analysis and integration into service improvement cycles. Regularly analyzing feedback ensures that PMO services remain aligned with evolving customer needs, fostering a proactive approach rather than reactive or ad hoc changes.

Option D supports a structured, ongoing improvement process that increases customer satisfaction and PMO value perception. Options A and B are either too static or one-off. Option C may provide additional data but risks diluting focus if not systematically integrated.

A mature feedback process is essential for maintaining service relevance and improving stakeholder engagement.