The executive management team for a healthcare company is discussing the second quarter's low result...

Vendor: PMI
Product: PMI-PMOCP
Update on: Feb 21, 2026
Questions: 120

PMI PMI-PMOCP Question Answer

The executive management team for a healthcare company is discussing the second quarter's low result in the customer satisfaction score, which is a key performance indicator (KPI). One of the executives shares concerns about wasting efforts on projects and initiatives without being able to keep up with competitors and increase the customer satisfaction score.

Which action should the PMO professional take to avoid such a situation?

Avoid the customer satisfaction metric analysis when assessing projects.

Support the reevaluation of the strategic plan by the executives.

Ask to review the customer satisfaction metrics.

Establish a customer experience department.