A project is underway to implement a new customer support software.

Best practice requires immediate assessment and updating of risk-related documents as soon as new risks or issues are identified. This includes working with the technical team to understand the impact, updating the risk register and project schedule, and communicating with stakeholders.

"When new risks or issues arise, project documents such as the risk register, schedule, and stakeholder communications should be updated promptly to ensure that stakeholders are informed and risk responses are integrated into project planning."

— PMBOK® Guide, 6th Edition, Section 11.7 (Monitor Risks: Work Performance Information and Updates)

This keeps the project adaptive and transparent.