A project manager of an infrastructure development project receives multiple issues from the customer validation...

Waiting until the product is nearly launched before involving customer validation is a known anti-pattern. To avoid late-stage surprises, validation should be integrated continuously throughout the lifecycle. This aligns with the Agile principle of customer collaboration and feedback loops.

According to PMBOK® Guide – Seventh Edition, early and continuous engagement of stakeholders (especially customers) helps in detecting issues early. Frequent validation allows incremental improvements and reduces risk of rework at later stages.

Option A is reactive and not preventive.

Option C is helpful but not sufficient without continuous validation.

Option D focuses on internal quality but not customer-centric validation.