A sales director is upset that progress has been slow on the delivery of critical...

Vendor: PMI
Product: PMP
Update on: Oct 19, 2025
Questions: 594

PMI PMP Question Answer

A sales director is upset that progress has been slow on the delivery of critical features to the customer. After consulting with the team, the project manager learns that a subject matter expert (SME) on the customer side is not cooperative in providing the input needed to complete the definition of ready (DoR).

What should the project manager do to avoid the same problem in future projects?

Review the responsibility matrix at the customer kick-off meeting.

Rely on internal SMEs for expert input on implementing the user stories.

Include a contractual penalty for delays created by the customer.

Require customer SMEs to attend at least half of the daily meetings.