An insurance company is planning to make a big change to its core application.

Vendor: PMI
Product: PMP
Update on: Aug 13, 2025
Questions: 1988

PMI PMP Question Answer

An insurance company is planning to make a big change to its core application. The project manager realizes there is resistance to change from the sales agents since they

are accustomed to taking orders manually and entering them in the system at the end of the day. With the new change, they will use point-of-sale devices to take orders online.

What should the project manager do to get commitment from the sales agents?

Use a business case to model a sales pitch and gain consensus from the sponsors.

Request help from the project sponsor to get support from the sales agents.

Escalate the issue to senior management to gain team buy-in

Explain the change benefits to the sales agents' manager to get their support.