During a requirements review session with a customer, a team member gets upset when questioned...

The project manager should address the issue directly and promptly with the team member involved. One-on-one dialogue helps reset behavioral expectations and maintains professional conduct when dealing with customers. It also shows leadership and reinforces team norms.

Option A may be necessary later but may embarrass the individual if done publicly.

Option C may show empathy but avoids addressing the issue.

Option D is too broad and doesn’t directly resolve the immediate behavior.