The project manager should actively listen to the team member and identify ways to support their needs in completing the tasks. This is because active listening is a key skill for effective communication and stakeholder engagement. By actively listening to the team member, the project manager can show empathy, respect, and understanding, and can also identify the root causes of the team member’s dissatisfaction and frustration. The project manager can then work with the team member to find solutions that can help them cope with the complexity of the tasks, such as providing training, coaching, mentoring, feedback, or additional resources. The project manager can also help the team member align their personal goals with the project objectives and recognize their contributions and value to the project. By doing so, the project manager can improve the team member’s motivation, performance, and satisfaction, and also prevent potential schedule delays, conflicts, or turnover. References: (Professional in Business Analysis Reference Materials source and documents)
PMBOK® Guide, 6th edition, Section 9.4.2.3, p. 339
PMI Professional in Business Analysis (PMI-PBA)® Examination Content Outline, Domain I: Needs Assessment, Task 4, p. 8
Business Analysis for Practitioners: A Practice Guide, Section 3.3.1, p. 63
