The change control board (CCB) has approved a change request to add a newcomponent within...

PMI PMP Question Answer

The change control board (CCB) has approved a change request to add a new

component within a product. The operations manager discovers the change after its approval

and complains that the implementation of the change will cause significant disruption to the

production line.

What should the project manager do first?

Escalate the issue to the project sponsor, as the decision to add the component brings

many benefits even though it will be disruptive to the production line.

Lead a root cause analysis workshop with the design team to identify the failures that

led to the decision to add a component that was not compatible with the production

line.

Meet with the operations manager to explain the background for the change and

understand the operation manager's concerns about the change.

Formally acknowledge the operation manager's concerns and raise a new risk that the

project may deliver late and over budget due to manufacturing difficulties.

PMI PMP Summary

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