The project manager of a globally dispersed team evaluates the organization's current virtual engagement tools...

When specific individuals are disengaged, the project manager should first conduct one-on-one meetings to understand the root causes. Personalized engagement supports psychological safety and trust, especially in remote settings.

According to the PMBOK® Guide – Seventh Edition and Agile Practice Guide, team performance and communication are best improved through direct, empathetic interactions.

Option A could add unnecessary complexity without addressing root causes.

Option B may not be feasible for global teams.

Option D is too general when the issue lies with specific members.