Your company follows Site Reliability Engineering practices.

Focus on responding to internal stakeholders at least every 30 minutes. Commit to "next update" times.

Provide periodic updates to all stakeholders in a timely manner. Commit to a "next update" time in all communications.

Delegate the responding to internal stakeholder emails to another member of the Incident Response Team. Focus on providing responses directly to customers.

Provide all internal stakeholder emails to the Incident Commander, and allow them to manage internal communications. Focus on providing responses directly to customers.