Your company follows Site Reliability Engineering practices.

https://sre.google/workbook/incident-response/

"The main roles in incident response are the Incident Commander (IC), Communications Lead (CL), and Operations or Ops Lead (OL)."

The Operations Lead is responsible for managing the operational aspects of the incident, such as deploying fixes, rolling back changes, or restoring backups. The External Customer Communications Lead is not a standard role in incident response, but it could be delegated by the Communications Lead if needed.