Near the completion of a transformation program, the operations manager is concerned that their department...

BICSI RCDDv14 Question Answer

Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.

What should the program manager have done first to prevent this?

Added the operations manager as a key stakeholder

Created a transition plan during the planning phase for the impacted operational area

Ensured there was a communications management plan that included the transition to operations

Drafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

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BICSI RCDDv14 Summary

Vendor: BICSI
Product: RCDDv14
Update on: Jul 31, 2025
Questions: 288

Price: $52.5 ~~$149.99~~

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Near the completion of a transformation program, the operations manager is concerned that their department...

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