A storage subsystems Web browser management interface reports that the subsystem has become degraded and...

Open firewall ports to allow the vendor's support engineer to access the Web browser management interface.

Provide the vendor's support engineer with a temporary user ID that has sudo access to become a super user on the storage subsystem; this ensures an audit trail for all remote support activities.

Provide the vendor's support engineer with a shared remote control session where you can monitor what the support engineer is doing while troubleshooting the subsystem without needing to share credentials.

Provide a temporary user ID to allow the vendor's support engineer to access the Web browser management interface remotely over HTTP/TLS.