Universal Containers is trying to improve the user experience when searching forthe tight status on...

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Universal Containers is trying to improve the user experience when searching forthe tight status on a case. The company currently has one support process that is used for all record types on cases. The

support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are workingon.

How should the administrator improve on the current implementation?

Reduce the number of case status values to five.

Create a Screen Flow that shows only the correct values for status and surface the flow in the utility

bar of the console.

Review which status choices are needed for each record type and create support processes for each

that is necessary.

Edit the status choices directly on the record type.

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Universal Containers is trying to improve the user experience when searching forthe tight status on...

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