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The company prioritizes measuring customer effort during interactions.

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The company prioritizes measuring customer effort during interactions. Which KPI is best suited for this purpose?

A.

Net Promoter Score (NPS)

B.

Customer Lifetime Value (CLTV)

C.

Customer Effort Score (CES)

D.

First Contact Resolution (FCR) Rate

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Salesforce Salesforce-Contact-Center Summary

  • Vendor: Salesforce
  • Product: Salesforce-Contact-Center
  • Update on: Jul 28, 2025
  • Questions: 205
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