The required configurations for the client's requirements are:Business Hours active, Omni-Channel Queue or Flow, Estimated...

The required configurations for the client's requirements are:

Business Hours active, Omni-Channel Queue or Flow, Estimated Wait Time

active, and Business Hours added to the Embedded Deployment.

A consultant learns that their client receives thousands of emails a week to

the contact center, which contain many PDF files, In general, the email

communication back and forth with the customer is high. They do not want

to duplicate the PDFs every time a new email’s received in the same email

thread.

When designing the solution, the consultant considers the Eliminate duplicate email attachments setting in Email-to-Case to meet the requirement.

How should the PDFs be processed by Salesforce to comply with the Eliminate duplicate email attachments setting?