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Your customer wants to offer 24/7 omnichannel support with personalized interactions.

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Your customer wants to offer 24/7 omnichannel support with personalized interactions. Which Salesforce feature best addresses this?

A.

Omni-Channel Routing

B.

Case Management

C.

Service Cloud Einstein

D.

Customer Community

Salesforce Salesforce-Contact-Center View All Questions

Salesforce Salesforce-Contact-Center Summary

  • Vendor: Salesforce
  • Product: Salesforce-Contact-Center
  • Update on: Oct 30, 2025
  • Questions: 205
Price: $52.5  $149.99
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While all the options mentioned can be helpful for improving efficiency in resolving customer cases,...
The customer requests ongoing support and maintenance after the rollout.
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TESTED 30 Oct 2025