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Your design includes integrating WhatsApp Business for customer communication.

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Your design includes integrating WhatsApp Business for customer communication. Which tool facilitates this?

A.

Salesforce Social Studio with connectors for managing various social media and messaging platforms.

B.

Custom Apex code developed to connect Salesforce with the WhatsApp Business API.

C.

Flow Builder with pre-built templates for configuring messaging channel interactions and automation.

D.

Omni-Channel routing rules directing incoming WhatsApp messages to appropriate agents based on content and skills.

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Salesforce Salesforce-Contact-Center Summary

  • Vendor: Salesforce
  • Product: Salesforce-Contact-Center
  • Update on: Oct 31, 2025
  • Questions: 205
Price: $52.5  $149.99
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TESTED 31 Oct 2025