The issue arises because the EMEA sales reps cannot visualize APAC data, while APAC sales reps can access their segmented data. The root cause is that the EMEA sales reps lack the necessary permissions to access the APAC data space. Here’s why:
Understanding the Issue
Cumulus Financial uses data spaces to segregate CRM data by region (default, EMEA, APAC).
EMEA sales reps need temporary access to APAC data but are unable to view it.
APAC sales reps can access their corresponding segmented data without issues.
Why Permission Sets?
Data Space Access Control :
Data spaces in Salesforce Data Cloud are secured using profiles and permission sets .
Users must be explicitly granted access to a data space via their assigned profiles or permission sets.
Root Cause Analysis :
Since APAC sales reps can access their data, the APAC data space is properly configured.
The issue lies with the EMEA sales reps, who likely do not have the required permission set granting access to the APAC data space.
Temporary Access :
Temporary access can be granted by assigning the appropriate permission set to the EMEA sales reps.
Steps to Resolve the Issue
Step 1: Identify the Required Permission Set
Navigate to Setup > Permission Sets and locate the permission set associated with the APAC data space.
Step 2: Assign the Permission Set
Assign the APAC data space permission set to the EMEA sales reps requiring temporary access.
Step 3: Verify Access
Confirm that the EMEA sales reps can now visualize APAC data.
Step 4: Revoke Temporary Access
Once the temporary access period ends, remove the permission set from the EMEA sales reps.
Why Not Other Options?
A. The EMEA sales reps have not been assigned to the profile associated with the APAC data space :Profiles are typically broader and less flexible than permission sets for managing temporary access.
B. The APAC data space is not associated with any permission set :This is incorrect because APAC sales reps can access their data, indicating the data space is properly configured.
C. The APAC data space is not associated with any profile :Similar to Option B, this is incorrect because APAC sales reps can access their data.
Conclusion
The issue is resolved by ensuring that the EMEA sales reps are assigned the permission set associated with the APAC data space . This grants them temporary access to visualize APAC data.
