You work with a team of developers who are responsible for creating a custom ticketing...

Vendor: Salesforce
Product: Salesforce-Slack-Administrator
Update on: Jul 28, 2025
Questions: 210

Salesforce Salesforce-Slack-Administrator Question Answer

You work with a team of developers who are responsible for creating a custom ticketing app at your organization.

What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.

Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.

Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.

Add the SMEs as internal app collaborators so they can directly manage the app's settings.

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