Your organization's Head of Customer Service wants to better support internal collaboration between service agents...

Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.

Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.